Privacy Policy

At Wrentalam, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way. By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information from you in several ways, including when you fill out forms on our website, contact us by phone or email, or use our services. The types of information we may collect include:

Personal Information: Name, email address, phone number, address, and any other information you provide when filling out our contact or booking forms.
Booking Details: Event date, time, number of guests, special requests, and other relevant details for your party bus rental.
Payment Information: When you make a booking, we may collect payment details such as credit card information, billing address, and transaction history. Payment processing is handled securely by third-party providers.
Technical Information: IP address, browser type, device information, operating system, referring URLs, and browsing activity on our website.
Communication Data: Records of your correspondence with us, including emails, phone calls, and messages sent through our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

To process and manage your bookings and reservations.
To communicate with you regarding your inquiries, bookings, or customer service requests.
To send you important updates, confirmations, and notifications related to your rental.
To improve our website, services, and customer experience.
To comply with legal obligations and enforce our terms and policies.
To send you marketing communications, promotions, or newsletters if you have opted in (you may unsubscribe at any time).
To detect, prevent, and address technical issues, fraud, or security concerns.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers: With trusted third-party vendors who assist us in operating our website, processing payments, providing customer service, or fulfilling bookings. These providers are contractually obligated to protect your information.
Legal Requirements: If required by law, regulation, legal process, or governmental request, we may disclose your information.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction.
Advertising Partners: We may share non-personally identifiable information with advertising and analytics partners to improve our marketing efforts and measure ad performance, in compliance with Google and Microsoft Ads policies.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and serve targeted advertisements. Cookies are small data files stored on your device. You can control the use of cookies through your browser settings. By using our website, you consent to our use of cookies as described in this policy.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. All payment transactions are encrypted and processed securely. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

The right to access, update, or correct your personal information.
The right to request deletion of your personal information.
The right to object to or restrict the processing of your information.
The right to withdraw consent for marketing communications at any time.
The right to data portability, where applicable.

To exercise any of these rights, please contact us using the information provided below.

8. Children’s Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 16, we will take steps to delete it promptly.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. International Data Transfers

If you are accessing our website from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada or other countries where our service providers are located. We take steps to ensure your data is treated securely and in accordance with this policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with the effective date. Your continued use of our website after any changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Wrentalam
4090 Belgreen Dr Unit 18, Ottawa, ON K1G 3N2, Canada
Email: [email protected]
Phone: +1 343 882 3427

Working Hours:
Mon: 13:00-18:00
Tue, Wed, Fri & Sat: 09:00-18:00